Warranty policy
Warranty scope
Warranty coverage (1. Material defects, 2. Workmanship problems, 3. Product does not match the order)
Warranty period
Warranty validity period (warranty within 1 year after purchase)
Situations not covered by the warranty (1. Man-made damage, 2. Misuse, 3. Normal wear and tear)
How to apply for warranty
Steps to apply for warranty
1. Provide proof of purchase, 2. Contact customer service
Exchange policy
Exchange conditions
Situations where you can apply for exchange (1. Damaged upon receipt, 2. Not in line with the order)
Exchange period
Warranty validity period
Contact us within 7 days after receipt for exchange.
Exchange requirements.
Conditions to be met for exchange
Keep the product in its original state, unused, and include all accessories and packaging
Exchange process
Steps to apply for exchange
Contact customer service through the website and provide order information description, [Special instructions]
Possible special circumstances or exceptions
1. Customized products are not returnable or exchangeable 2. Man-made damage is not exchangeable.
Provide email to contact us!
koohancom@gmail.com
You can also contact us via Whatsapp in the lower left corner
+85265850344